Help
Answers to questions about ordering, delivery and payment.
Ordering and your file
How do I place an order?
Choose a product, set the options and quantity, and add it to your cart. “Go to checkout” takes you to the print shop PROMEDIA.PL. There you upload your file and choose delivery and payment. You finish the order there, in English.
Do I need an xdruk account?
No. There are no accounts or logins on xdruk. You will find your orders at the print shop, under “My orders”.
Where do I upload my print file?
At the print shop, in the step after “Go to checkout”. Files cannot be uploaded on the xdruk site.
How should I prepare my file?
Ideally as a PDF in CMYK, with 3 mm bleed on every side. Keep text inside the safety margin from the trim line. The file dimensions depend on the product format you choose.
Will anyone check my file before printing?
Where a product offers it, you can add a file check by a designer as a paid option. You see it among the product options.
Can I order several products at once?
Yes, everything goes into one cart. The same configuration added a second time is a separate item, for example two different sticker designs.
Delivery and timing
Which countries do you ship to?
To 25 countries of the European Union. You will find the list of countries and indicative costs on the Shipping and payment page.
What is the cut-off time for same-day processing?
An order placed by 1 pm counts from the same day, a later one from the next day. Production time is counted in working days, without weekends and Polish public holidays.
How long does production take?
It depends on the product, line and quantity. You see the time on the product page next to the configuration. Express production is available for selected products.
How long does delivery take?
Within Poland, DPD courier usually takes 1–2 days. You can also choose an InPost Paczkomat or collect in person in Łódź. Delivery times for other EU countries are on the Shipping and payment page.
What does the shipping cost depend on?
On the weight of the order and the destination country. You see an indicative amount in your cart and the exact one in the next step, at the print shop.
Payment, invoices, VAT
In which currency is my order billed?
In Polish złoty (PLN). You are billed and you pay in PLN; if your card is in another currency, your card issuer converts the amount.
Where and when do I pay?
You choose the payment at the print shop, in the step after the cart. You do not pay on the xdruk site.
Do the prices include VAT?
We show both prices: excl. VAT and incl. 23% VAT. The price tables always show both columns.
Who is the seller and what does the invoice look like?
The seller is PROMEDIA.PL from Łódź, Poland, details are in the page footer. Invoices are issued in PLN.
Can a company from another EU country get an invoice with 0% VAT?
Yes. A business with a valid EU VAT number emails us after placing the order and receives a 0% invoice (intra-Community supply, WDT). The prices on the site keep 23% VAT.
Complaints and returns are handled by the print shop PROMEDIA.PL. The rules are in its terms and conditions. Terms and conditions
